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Clara has transformed how we manage patient calls across our clinics. Every enquiry is answered promptly and professionally, allowing our team to focus on delivering excellent care.
Augustin HadonouClinic Director, Kaizen Physio
AI Receptionist for Healthcare The new standard
for patient communication
Clara answers your phone, website chat and WhatsApp around the clock, books straight into your diary, and never puts a patient on hold.
Hear Clara livePut your number in and she’ll ring you
Clara works with any platform
1,500+patient calls and chats handled by Clara
1 in 6arrive when the clinic is closed
£12k+of appointments booked straight into clinic diaries
Clara data, 1 May to 23 October 2026.
Built
to care
to careHear Clara answer as your clinic
Give her your website. She learns it, then rings you as your own front desk.
- 01She reads your website and booking page
- 02Learns your services, prices, team and policies
- 03Rings you as your clinic, in about a minute
Ring me as my clinic
One Clara.
Every way patients reach you.
Your existing number, diverted to Clara. She answers day or night, and handles the call like your best receptionist would.
Real clinics.
Real conversations.
Works with any practice system
Clara works inside the practice software you already use, whichever it is.
- Checked live availabilityPhysio assessment · Thursday
- Found a returning patientMatched, then confirmed with them
- Moved an appointmentFriday 9:30am · old slot freed
- Created a new patient recordWith the details your system needs
Every conversation, written up
Read every call and chat in your portal. See what Clara booked, what she passed on, and why.
Call · Tuesday 7:42pmNew patient · transcript
SummaryNew patient with a Bupa policy booked a physio assessment for Thursday. Authorisation code to follow.
ClaraHello, you’re through to Riverside Physio. I’m Clara, the clinic’s virtual assistant. How can I help?
CallerHi, I’m with Bupa. Can I book an assessment?
ClaraThe soonest Initial Assessment is Thursday at 2:10 PM with Sarah. Does that work, or would another day suit?
BookedInsurer notedSummary in your portal
Everything Clara does,
in one place.
This is your clinic in the Clara portal: every conversation she’s had, the bookings they led to, the questions she couldn’t answer and the insurance details she’s taken.
Your week at a glance.
Conversations, bookings, reschedules and cancellations as they happen, and the hours Clara has saved your front desk.
Talkslike
your best receptionist.
Quick to answer
Replies about as fast as a person would. No menus, no hold music, no “press two”.
Knows your clinic
Your services, prices, practitioners, sites and policies, approved by you before anything goes live. She never invents information.
Safe by design
No clinical advice, ever. Red-flag symptoms get a clear instruction to call 111 or 999, and the booking stops there.
Remembers your patients
On calls and WhatsApp, recognises returning patients from their number and confirms who they are before booking anything.
Trust
Your patients’ data, handled properly.
Clara works for your clinic and nobody else. Patient details are used to run your reception and for nothing more.
Your data processor
You stay in charge of your patients’ data. Clara handles patient details only to run your reception.
Every call written up
A transcript and summary for every conversation, in your portal. Nothing happens out of sight.
Clinical safety
No diagnosis and no advice. Clara recognises urgent symptoms and sends callers to 111 or 999.
Asked by clinic owners
Do I need to change my phone number?
No, Clara works by answering the calls you divert to her. You set the divert on your existing number to meet your clinic’s needs, and patients keep ringing the number they already know.
Which practice software do you work with?
Clara works with any practice system the same way. She books live in Jane, Semble, Cliniko, Splose, Meddbase and Carebit, and if you use something else, we connect her to it during setup.
Does Clara work for my type of clinic?
Yes. Clara works with clinics of every discipline across the health and wellbeing sector. No two Claras are the same: she’s set up bespoke for every clinic we work with.
Will Clara make things up?
No. She answers from the services, prices, hours and policies you give us, and never invents information. If she doesn’t know, she says so and the question comes back to you.
Does Clara record calls?
No. Clara doesn’t record calls. Your team gets a written transcript and summary of each conversation in the portal.
Will patients know they’re talking to an AI?
Clara introduces herself as your clinic’s virtual assistant at the start of every call, and you can change that greeting for your clinic. If a patient ever asks whether she’s a person, she answers honestly.